View profile

How Your Industry’s Ecosystem Can Affect The Customer Experience

The Experience Maker
How Your Industry’s Ecosystem Can Affect The Customer Experience
By Dan Gingiss • Issue #9 • View online
It’s one thing to be focused on your own experience, but what about your industry’s ecosystem and its effect on the customer experience?
Two recent personal experiences with banks highlighted the need to be aware of an industry’s entire ecosystem and how it can improve — or worsen — an individual company’s experience.
In each experience, I applied for a new account with a bank. One was a credit card account, and the other was a checking account. And in each experience, the bank wanted to check my credit report.
The only problem? I have chosen to voluntarily freeze my credit reports with the three major U.S. credit score providers, and the banks seemed oblivious to this fact… CONTINUE READING

Read
How Customer Communities Improve Customer Experience
Every Job is Customer Service. Here's Why.
How to Compete with Amazon | Shep Hyken
SAPPHIRE NOW CX Keynote: Putting customers first fuels resiliency, growth, revenue
Author Dan Gingiss On How To Grow Your Business or Brand By Writing A Book | Authority Magazine
Watch
Why In-Person Events Are Likely To Have A Different Experience with Dianne Devitt
Why In-Person Events Are Likely To Have A Different Experience with Dianne Devitt
Experience Points: Think Fast | Brittany Hodak
Experience Points: Think Fast | Brittany Hodak
Listen
Experience This! Podcast
Learn
The Experience Maker
Attend
Customer Service Revolution
'Wow' Moment of the Week
Dan Gingiss - The Experience Maker
Humbled by this great feedback from my keynote this morning... https://t.co/O5TpFFyL0Z
Did you enjoy this issue?
Dan Gingiss

This weekly newsletter features articles, videos, tips and more on the topics of customer experience, customer service, marketing, and social media. If you enjoyed it, please share it with a colleague. And if you haven't yet subscribed, you can do so on this page. Thank you!

In order to unsubscribe, click here.
If you were forwarded this newsletter and you like it, you can subscribe here.
Powered by Revue
The Experience Maker, 318 Half Day Road #222, Buffalo Grove, IL 60089