Discover Card is a leading credit card issuer in the United States and also my employer from 2006 to 2015. My last role there was head of digital customer experience and social media. During my tenure in that role, we launched many new digital initiatives and features, but we also used Voice of the Customer (VOC) and Actions of the Customer (AOC) data to identify and eliminate customer pain points…. KEEP READING
Don’t miss the Top-Rated Customer Service Conference in North America this October! If you work in customer service, customer experience, or even marketing, you should definitely attend! Plus, you get to see Dan keynote on the main stage.
The Experience Maker Masterclass is off and running with the first cohort of students, and it has been absolutely amazing. This is your chance to dive deep into the my proprietary CX methodology and begin applying it to your own business. You get weekly feedback from me and your CX peers. Learn more and schedule a meeting to see if it’s a good fit by clicking or tapping the link below.
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