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How Data and Analytics Inform Customer Experience

The Experience Maker™
How Data and Analytics Inform Customer Experience
By Dan Gingiss • Issue #25 • View online
Data isn’t just for researchers anymore. The right data can make all the difference when it comes to creating exceptional customer experiences. I interviewed Luke Williams, New York Times best-selling author and Senior Vice President and Distinguished Principal Analyst at Qualtrics to discuss why everyone needs to understand what’s happening in their business and why.
How can X (experiential) and O (operational) data inform CX in your business?… KEEP READING

News
The Experience Maker is Now Available as an Audiobook!
Articles
Why People Quit Their Jobs: The Importance of the Employee Experience
Omnichannel Holiday Strategy: Winning Black Friday and Cyber Monday
How CFOs Can Enhance a B2B Brand’s Customer Experience
Why the in-location experience matters more than ever
Videos
Creating Media Coverage-Worthy Experiences with Lynn Smith
Creating Media Coverage-Worthy Experiences with Lynn Smith
Events
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Leader Insights Forum: From Survive to Thrive | Teleperformance | Oct 21-22 Virtual
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CX Workshop | Edify | Nov 9 & 10 Virtual
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Checkout this new book by @dgingiss and together we will transform #customerexperience

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