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Get Out of Your Customer's Way!

The Experience Maker™
Get Out of Your Customer's Way!
By Dan Gingiss • Issue #27 • View online
Have you ever heard the phrase, “death by a thousand paper cuts?” Have you ever wondered if this phrase reflects your customer experience strategy? Oftentimes when we lose a customer, it’s not because of a single incident. It’s because for so long, we have just stood in their way, causing ongoing frustrations that build over time. At some point they have had enough… KEEP READING

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Dan Gingiss delivers a keynote at Customer Service Revolution last month.
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