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4 Contact Center Trends For A Better Customer Experience

The Experience Maker
4 Contact Center Trends For A Better Customer Experience
By Dan Gingiss • Issue #74 • View online
It would be great if your company didn’t need a contact center, but eventually something will go wrong with your product or service. What happens next can mean the difference between a loyal customer and a lost one.
Zendesk found that the most frustrating aspects of a bad customer service experience are long hold times, automated systems that make it hard to reach a human agent, and having to repeat information multiple times.
The most positive aspects? When an issue is resolved quickly and when support is available 24/7.
There are 4 contact center trends that companies need to pay attention to… CONTINUE READING

Is your contact center up-to-date on these 4 trends? (Photo: Unsplash)
Is your contact center up-to-date on these 4 trends? (Photo: Unsplash)
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