The Experience Maker

By Dan Gingiss

This weekly newsletter features articles, videos, tips and more on the topics of customer experience, customer service, marketing, and social media. If you enjoyed it, please share it with a colleague. And if you haven't yet subscribed, you can do so on this page. Thank you!

This weekly newsletter features articles, videos, tips and more on the topics of customer experience, customer service, marketing, and social media. If you enjoyed it, please share it with a colleague. And if you haven't yet subscribed, you can do so on this page. Thank you!

By subscribing, you agree with Revue’s Terms of Service and Privacy Policy and understand that The Experience Maker will receive your email address.

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74

issues

#74・

4 Contact Center Trends For A Better Customer Experience

If you liked this newsletter, please share it with friends, family, co-workers, window washers, balloon animal artists, pastry chefs and whiskey tasters. Thank you and see you next week!

 
#73・

When It’s Time For The Customer To Pay, Make Paying An Experience

If you liked this newsletter, please share it with friends, family, co-workers, football tailgaters, star gazers, lemonade stand owners, and half-marathon runners. Thank you and see you next week!

 
#72・

My Gift to You on the 1-Year Anniversary of 'The Experience Maker' Book!

This week only: The Experience Maker e-book is on sale for just 99 cents!

 
#71・

When A Company Makes A Mistake: How Intuit Rebounded By Listening To Its Customers

If you liked this newsletter, please share it with friends, family, co-workers, videographers, Philly cheesesteak enthusiasts, synchronized swimmers, and your favorite bartender.

 
#70・

Customer Experience In A Recession

If you liked this newsletter, please share it with friends, family, co-workers, pinball wizards, math wizards, fictional wizards, and the Washington Wizards basketball team.

 
#69・

Could NPS Detractors Be A Good Thing? New Evidence Says Yes.

Check out this surprising new study.

 
#68・

10 Ways To Turn Your Next Event Into A Remarkable Experience

If you liked this newsletter, please share it with friends, family, co-workers, break dancers, the Banana Nanas, guys who wear yellow tuxedos, and that guy who stepped up to the plate with his bat on fire - and got a hit!

 
#67・

When A Customer Wants To Cancel

If you liked this newsletter, please share it with friends, family, co-workers, weightlifters, Brazilians, CMOs, and people named Mary.

 
#66・

Being Responsive To Customers Is The Secret To Loyalty

Please share it with friends, family, colleagues, cybersecurity experts, former journalists, fans of Better Caul Saul, Chicago pizza lovers, Michigan Wolverines, and people with no middle names.

 
#65・

Why a ‘404 Error Page’ is an Opportunity for an Experience

If you are planning a conference, client event, sales kickoff or corporate leadership meeting, Dan would like to talk with you!Dan's fun, inspirational, and educational content will leave the audience ready to go back to work and start doing things differentl…

 
#64・

Why The Auto Industry Is Losing Customers Despite Vehicle Shortages

With live events making a triumphant comeback, calendars are filling up! If you are planning a conference, client event, sales kickoff or corporate leadership meeting, Dan is your man for creating an unforgettable experience filled with inspiration, engagemen…

 
#63・

How To Stand Out From The Crowd

Whether you’re planning for a spectacular conference, meeting or corporate event, we know you have many choices for your next keynote speaker. None will be quite like Dan, and here’s why.Dan Gingiss is an international keynote speaker who believes that a rema…

 
#62・

This Is Personal: Highland Park Is My Hometown

Your regular weekly newsletter will return next Tuesday.

#61・

Why Extraordinary Experiences Don’t Have To Be Expensive or Complicated

Help spread the word! Share this newsletter with a friend or colleague and get a free e-book copy of The Experience Maker book! Just have them subscribe and then email me at dan@dangingiss.com.You're still here? It's over. Go home! Go!

 
#60・

Your Website's Search Bar: What Are People Searching For?

Please share this newsletter with family, friends, coworkers, winery owners, left fielders, tree trimmers, dog walkers, and the person who scans your ticket at the airport gate.

 
#59・

Why It Pays To Embrace The Middle in Politics and Business

Please share this newsletter with family, friends, coworkers, your nutritionist, professional baseball players, banjo enthusiasts, and your local locksmith.

 
#58・

Why Language Is Critical In Customer Experience

Although The Experience Maker Live Show is no longer in production, you can binge-watch more than 100 episodes on my website or on my YouTube channel.

 
#57・

Being Witty In Your Product Offerings Will Make You More Memorable

Please share this newsletter with family, friends, coworkers, hairdressers, masseuses, tollbooth operators, and your favorite Starbucks barista.

 
#56・

What Makes An 'Amazing' Customer Experience?

Experience This! will be on hiatus until the fall, but we'll be back for an epic Season 10 on September 6. We have unique and mutually beneficial partnership opportunities available that go way beyond typical sponsorships. Please email dan@dangingiss.com for …

 
#55・

Know Your Audience For A Better Customer Experience

Zoho Desk is giving $100 in Zoho Wallet credits to explore the world of intelligent support and contextual CX. Try everything Zoho Desk offers with no strings attached. From smarter automations to intuitive AI, the possibilities are endless. Use these credits…