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UX links - Issue #15

Hi there, intelligent assistants and chatbots are a hot topic right now. Despite all the hype, the ac
UX links - Issue #15
By Philipp Brunner • Issue #15 • View online
Hi there,
intelligent assistants and chatbots are a hot topic right now. Despite all the hype, the actual usability for intelligent (VUI) assistants is still pretty poor. Looking at user’s mental models helps to understand how their views of strengths and limitations shape the usage of these systems (and even hinder adaptation once they improve).
Have a nice week,
Philipp

Mental Models for Intelligent Assistants
Why chatbots fail
Crafting Smarter Interfaces with Anticipatory Design
Status Trackers and Progress Updates: 16 Design Guidelines
User Test Content Before You Start Design
UX inspiration from history: the Minivan Taxi
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Philipp Brunner

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