Ganes Kesari, Forbes
The smartest entity ever known is groups of people. Almost everything humans have ever done has been accomplished not by lone individuals but by groups of people working together, often across time and space. MIT Sloan School of Management’s Thomas Malone calls this a supermind.
Superminds are powered by collective intelligence—not just individual brilliance. What is collective intelligence, and where is it used? How can organizations leverage human-machine collaboration to scale decisions? How should executives prepare for a future where super-intelligent machines will be commonplace?
Adam Gale, managementtoday.co.uk
In the age of misinformation, the inability to identify facts from perceptions is the biggest threat to the widespread development of collective intelligence, as are the polarising effects of political events like Brexit that stop people talking to each other.
Simply mobilising the crowd or data streams is not enough, meaning collective intelligence requires “careful design, curation and orchestration,” which may differ from business to business.
Howard Wu, Future
Fortunately, we’re about to see a change in how the web works. New technologies, based on cryptography, are enabling a class of web services that are more incentive-aligned with users. Way beyond a matter of data ownership, though, these technologies unlock new functionalities that can make the web more fair and more user-focused.
Greg Satell, Digital Tonto
Perhaps most of all, leaders need to understand that digital transformation is human transformation. There is no shortage of capable vendors that can implement technology for you. What’s key, however, is to shift your culture, processes and business model to leverage digital capabilities.
With customer expectations on the rise, only those companies able to translate expectation into experience will win the battle. Companies are compelled to design connected experiences, irrespective of the touchpoint or channel, so that customers can enjoy them whenever, wherever and however they choose. In a nutshell, organizations that carefully manage the customer experience can maximize customer satisfaction and improve their bottom line.
Robert Hillard, Information-Driven Business
The three things that separate the best projects from the rest are: insight (into the future), simplification (of the business today) and inspiration (through new capabilities).
Ethan McCallum, O'Reilly Media
There’s an implied “tell me more” in an open-ended question. Follow it with silence, and (as any professional interrogator will tell you) people will fill in extra details. They will get to what happened, along with when and how and why. They will tell a full story, which may then lead to more questions, which branch into other stories. All of this fills in more pieces to the puzzle. Sometimes, it sheds light on parts of the puzzle you didn’t know existed.
Thanks to these writers: Ganes Kesari, Adam Gale, Howard Wu, Greg Satell, Deloitte, Robert Hillard, Ethan McCallum,