Ok, so let’s get real here for a minute. We know what experience we want patrons to have when they walk through our doors, but what about the experience they are looking to have?
A few weeks ago, ArtsMail featured articles about how organizations are adding elements to the patron experience such as new technology. Consider this a Part Deux on that topic.
Let’s look at some articles about organizations are focusing on the patron experience and making more fundamental changes.
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