Facebook asks us who we can trust

Revue
 
On Friday, Facebook announced two key changes to the News Feed: one, it would reduce the amount of ne
 

The Interface

January 23 · Issue #67 · View online
An evening newsletter about Facebook, social networks, and democracy.

On Friday, Facebook announced two key changes to the News Feed: one, it would reduce the amount of news in the News Feed from roughly 5 percent to 4 percent; and two, it would begin taking into account how trusted a publisher is when ranking it in the feed. Trust levels are to be determined by a survey, and today Alex Kantrowitz gets a hold of it. The survey consists of two questions:
Do you recognize the following websites?
- Yes
- No
How much do you trust each of these domains?
- Entirely
- A lot
- Somewhat
- Barely
- Not at all
Journalists noted that this was not a particularly comprehensive survey. “People could game this survey,” said the FT’s Hannah Kuchler. “I’ve filled out more robust surveys at fast food restaurants,” said Recode’s Rani Molla.
Bloomberg’s Sarah Frier had follow-up questions: “This is kind of like a brand awareness survey, like an advertiser would run,” she tweeted. “Trust in news is much more complicated. How well-sourced is the article? Are other sites verifying it? Is it news or analysis?”
The anxiety here is that survey results could be inaccurate, leading to a mis-ranking of publishers, favoring the most partisan sites and exacerbating Facebook’s negative effects on democracy. For journalists, there is a secondary, existential fear: that publishers who fare poorly in the survey will see their traffic collapse, leading to declining revenues and eventually layoffs.
A two-question survey does little to assuage these fears. To some, it suggests a lack of thoughtfulness on Facebook’s part. This is the best you can come up with?
But there’s a missing piece of the puzzle here, and it’s this: no one knows how important the survey rankings will be to the distribution of news on Facebook. Here’s what News Feed chief Adam Mosseri said Friday about the company’s methodology: “We surveyed a diverse and representative sample of people using Facebook across the US to gauge their familiarity with, and trust in, various different sources of news. This data will help to inform ranking in News Feed.”
The same post mentions two other signals the company plans to, in its words, “prioritize”: whether the content is considered “informative” — something else Facebook attempts to determine with user surveys — and whether the content is relevant to you locally.
Facebook did not (and likely won’t ever) say how those factors interrelate. Is one significantly more important than the others, or are they all equal? It also won’t tell us how those priorities intersect with other known signals that Facebook takes into account when determining where a story falls in your feed: how many people click on it, how long they spend reading after they click, whether they share or comment on it, and so on. 
As Mosseri tweeted today: “How we incorporate survey data is every bit as important as the specific questions we ask.” I asked him if he could say any more. “Trust is one among many signals,” he said, “but only applies for publishers for which we have enough data, so it doesn’t yet affect most publishers.”
He went on: “The other important thing to understand is this isn’t a simple vote. We are not just valuing more publishers that a lot of people trust, but rather valuing more publishers that a lot of different types of people (based on reading habits) trust.”
The most important thing I take from these comments is that trust is one of many signals — and how those signals interact is unknowable. Facebook will talk to us directionally about where the News Feed is going, but when it comes to the most relevant particulars, it is stubbornly silent. There are competitive reasons to do this, of course, and public-relations ones as well. The publication of the survey questions today led to an immediate round of second-guessing. Most people I’ve met have strong opinions about how their own News Feed could be ranked better. The more Facebook discloses, the more doubt it faces.
Until recently, none of this has mattered. Time spent in the News Feed increased, and Facebook’s profits soared. Then came 2016 and the reckoning that followed. Time spent in the feed is now reportedly declining. And the more consequential we perceive the News Feed to be, the more we rankle at the perpetual mystery surrounding its construction.
Maybe publishers’ trust scores will determine whether they live or die. But I’d be surprised. It seems more likely that there will be a handful of modest winners, taking a slightly larger share of a shrinking universe of clicks. The rest will see the trend highlighted by Chartbeat in a blog post today: “Since October 2017,” the company wrote, “we have seen an almost 15% decline in Facebook referrals across our client base.”
All the trust in the world is unlikely to bring those referrals back.

Democracy
Democrats are demanding to know if Russian trolls or bots have tried to ‘manipulate public opinion’ on Facebook and Twitter again
Facebook to hand privacy controls to users ahead of EU law
Apple, Amazon, Facebook and Google spent nearly $50 million — a record — to influence the U.S. government in 2017
How Trump’s Tweets Shaped A Year In Politics
Elsewhere
Twitter’s Anthony Noto to Become SoFi CEO
Facebook CMO Gary Briggs is leaving to advise other companies, sit on some boards and help the Democrats in 2020
Facebook bought a startup that specializes in verifying government IDs
Yann LeCun is stepping down as Facebook's head of AI research and into a new role
Apple’s top leak investigator departs for Facebook, Jessica Kirschbraun fills position
Facebook Steps Up French Charm Offensive With AI Investment
Facebook news-feed changes will cut into publishers' branded-content revenue
Working Together to Make Sense of Facebook's News Feed
Tinder's Lack of Encryption Lets Strangers Spy on Your Swipes
Google Figures Out How to Make People Care About Art: Selfies
Less screen time is the secret to teen happiness, new research shows
The Internet Is Filling Up Because Indians Are Sending Millions of ‘Good Morning!’ Texts
Launches
Facebook takes on Twitch with a new game streaming exclusive
Facebook open sources Detectron
Instagram now supports GIFs in Stories
Snap will let users share Stories outside Snapchat with a new web player
Takes
To the list of Facebook skeptics we may now add Salesforce CEO Marc Benioff, who once built an enterprise Facebook clone called Chatter at great expense and now thinks that it’s all basically cigarettes for your brain:
Josh Lipton
.@andrewrsorkin on @SquawkAlley: How would you regulate a company like Facebook? .@Benioff: The same as we did with the cigarette industry...there are a lot of parallels. .@andrewrsorkin: Is that how you feel about social media? .@Benioff: For the most part, yeah.
8:57 AM - 23 Jan 2018
Facebook Is in a Trust Crisis
Are Google and Facebook monopolies? | Chicago Booth Review
5 Lessons Algorithms Must Learn From Journalism
And finally ...
Slack gave me a Klingon name
Talk to me
Questions? Tips? Trust issues? casey@theverge.com 
Did you enjoy this issue?
Thumbs up 1ae5a7bdfcd3220e2b376aa0c1607bc5edaba758e5dd83b482d03965219a220b Thumbs down e13779fa29e2935b47488fb8f82977fedcf689a0cc0cc3c19fa3c6bb14d1493b
Carefully curated by Casey Newton with Revue.
If you were forwarded this newsletter and you like it, you can subscribe here.
If you don't want these updates anymore, please unsubscribe here.