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Call Theory Braindump - Issue #9

Patrick Labbett
Patrick Labbett
This is more or less a summary newsletter of a bunch of things I’ve ran across in the last week that I found interesting. Hope you do, too.
  • Avaya quarterly not looking great
  • Allison Smith - The IVR Voice
  • Mailchimp breach
  • Digital Ocean’s breach because of Mailchimp’s
  • The best hold music ever? Cisco Opus Number 1
I’ve also got a bunch of articles from Call Theory published or updated recently:

Avaya Reports Selected Additional Preliminary Third Quarter Fiscal 2022 Financial Results and Provides Business Updates
Top Voice Talent for IVR Recordings and IVR Voice Overs | IVR Voice
Information About a Recent Security Incident Targeting Crypto Companies | Mailchimp
Impact to DigitalOcean customers resulting from Mailchimp security incident
Cisco Default Hold Music - [HQ Mono Audio] - Opus Number 1
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Patrick Labbett
Patrick Labbett @calltheory

Security, infrastructure , technology, telecom, tools, insights, customer service, and shared frustrations with the call center and answering service industries in mind.

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