Call Theory Braindump - Issue #5

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Patrick Labbett
Patrick Labbett
Don'ts of the day:
Imagine a 120GB database growing 640%: that’s 768GB after growth. This will destroy your free disk-space as quickly as it does your performance.
Don’t use percent based auto-growth settings unless you really, really know what you are doing. 640% is likely never a good option.

Autogrowth - 640 percent - PLEASE GOD NO, NOOOOO...
Autogrowth - 640 percent - PLEASE GOD NO, NOOOOO...
I don’t even know what to say anymore.
Get TLS certificates on your websites!
Don’t fail to protect your web servers with TLS/SSL certificates - they are free and easy to automate using LetsEncrypt + Win-Acme + IIS
IT'S NOT OKAY TO NOT HAVE TLS ANYMORE IN 2022
IT'S NOT OKAY TO NOT HAVE TLS ANYMORE IN 2022
GLTSA Conference - Pittsburgh
2022 Annual Meeting – GLTSA – Great Lakes TeleServices Association
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Patrick Labbett
Patrick Labbett @calltheory

Security, infrastructure , technology, telecom, tools, insights, customer service, and shared frustrations with the call center and answering service industries in mind.

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