Call Theory Braindump

By Patrick Labbett

Security, infrastructure , technology, telecom, tools, insights, customer service, and shared frustrations with the call center and answering service industries in mind.

Previous issues

Call Theory Braindump - Issue #13

#13 Sep 15, 2022

Call Theory Braindump - Issue #12

#12 Sep 8, 2022

Call Theory Braindump - Issue #11

#11 Aug 25, 2022

#10

Aug 21, 2022

Call Theory Braindump - Issue #10 – Today I'm walking through the IVR I created for Call Theory's new technical support line using Twilio
#9

Aug 16, 2022

Call Theory Braindump - Issue #9 – This is more or less a summary newsletter of a bunch of things I've ran across in the last week that
#8

Aug 15, 2022

Call Theory Braindump - Issue #8 – IntelePeer is having a bad case of the Monday's - and this is causing some upstream issues with provi
#7

Aug 11, 2022

Call Theory Braindump - Issue #7 – The Cloudflare blog is one of my favorites - they go into excruciating detail on the technical resolu
#6

Aug 10, 2022

Call Theory Braindump - Issue #6 – Quick status check - I'm sending these with much more velocity than I used to. If you don't like it -
#5

Aug 9, 2022

Call Theory Braindump - Issue #5 – Don'ts of the day:Imagine a 120GB database growing 640%: that's 768GB after growth. This will destroy
#4

Aug 8, 2022

Call Theory Braindump - Issue #4 - Fairly Urgent Cisco Vulnerabilities – So, are you using Cisco? Here's what you should do:Verify if your Cisco devices fall under the linked
#3

Aug 7, 2022

Call Theory Braindump - Issue #3 – I'm working with multiple clients this weekend to get people setup remotely in a pinch due to (confir
#2

Aug 6, 2022

Call Theory Braindump - Issue #2 – This year I moved heavily into doing Managed Services for call centers - a step-up from the break/fix
#1

Aug 5, 2022

I'm moving newsletter platforms. – Trying something new.I'm consolidating my online presences and decided to use a Twitter tool called R