Starbucks & More Tips for New Managers
Starbucks founder Howard Schultz has said:
The most important person in our company has always been the store manager.
The concept here is simple: though the executive team in Seattle makes a bunch of important decisions, it is the local store manager who hires, trains and leads every barista. As a result, that means that a customer’s experience – how clean is the store, are we greeted with a smile, how good is our drink – all comes back to that local store manager. For new managers, getting used to this responsibility can be pretty daunting, so I wrote down a few of my own suggested Dos and Don'ts in Welcome to Management