Stephanie Gary over on the SAP community blogs about SAP’s Fieldglass solution for vendor management
. She did a great job of nerd-sniping me, because she threw out key words and acronyms that make my brain light up: AI, ML, and RPA.
She starts off great: “What is the best thing about the use of AI, ML and RPA in SAP Fieldglass solutions? It’s that users don’t even know it’s there.” This is the key piece of any solution that uses those things: it CANNOT be the central selling point of that solution. A customer is not buying TensorFlow implementations, they’re buying invoice consolidation or candidate-matching.
(You could argue that creating a blog post all about how Fieldglass uses those technologies violates the “users don’t even know it’s there” policy, but I think since it’s on a vendor tech blog it can probably slide.)
I am left wondering, like with all products that have a hype machine around the AI/ML/RPA tech: are those features actually better than their non-enhanced counterparts in other products? I don’t know how to measure it, but I think maybe the final piece of the puzzle on making AI/ML/RPA do the right thing for your product is to put full, polished details on the benefits. If AI candidate matching reduces costs by 35% versus simple keyword matching, then it’s OK for marketing materials to say it. PM