“A conversation with Twitter CEO Jack Dorsey can be incredibly disorienting. Not because he’s particularly clever or thought-provoking, but because he sounds like he should be.”
That’s the verdict of the Huffington Post’s Ashley Feinberg after she interviewed Dorsey. The interview
is worth reading as it perhaps explains why Twitter as a product has moved much more slowly to counter abuse and antisocial behaviour – and simply to evolve its product – than many believe it should.
It seems Dorsey can’t communicate a clear direction for the company, which is concerning for anyone who roots for Twitter’s success because they use the platform so much.
But maybe Dorsey is, to an extent, representative of the age we live in. Twitter – so important in many countries to the democratic process due to its heavy usage by politicians and journalists – seems to be as rudderless as many governments right now.
The US is muddling through a government shutdown, with a deeply unpopular and unpredictable president, while the UK is paralysed over an issue that exposed deep divisions in the country’s population. There’s no clear end in sight to either situation.
Even countries with more stable leadership are witnessing potentially dangerous fissures emerge, caused by a breakdown in the way things have worked internationally for 30 years, and rising inequality.
Twitter, like the world its users document in real-time, needs stronger and more decisive leadership. And you’d think it would be easier to solve a social media service than it is to solve Brexit – but maybe not, eh?