The importance of complaining about the boss
As it turns out, this only affects companies on the Plus or Enterprise Grid plans (i.e., likely big corporations) - most Slack accounts will see no change. But still, it may well give some people pause to think about what they’ve written in ‘private’ in the past.
There’s also a serious point here about working effectively as part of a distributed team. In a normal office environment, people complain about the boss – it’s just part of working life. You vent a bit about what you’re asked to do, and then you get on with it. But the venting is important for sharing experiences and building bonds between team members.
Online, that venting takes place in private messages and hidden groups. While bosses may have a reflex urge to crack down on hidden chats, these secretive communications often simply replace the gossip people would normally do in hushed tones by the photocopier, or in the pub after 5pm.
If workers feel their communications may easily be accessed by their boss, they’ll likely censor themselves, making them unhappier and potentially less productive as a result.