How would you define empathy? The simplest definition I’ve found so far is:
Empathy is the ability to understand how someone else feels
So here’s my exercise for you in this area. Whenever you talk to a person try to understand how they actually feel, observe their body language, facial expressions, listen closely to their words, ask deeper questions. Just try to understand how they *really* feel. This will often change how you perceive them (she’s always so aggressive vs she’s just feeling stressed).
How are your skills in these four areas?
How do you try to improve there?
PS: I’ll be in running workshops with customers in Tel Aviv in the next few days just because the customers there liked so much the way how I ask deep questions. As I said: focus on these 4 skills :)