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Akash's Newsletter - Issue #13 - Listen to your customers

Akash Bhattacharya
Akash Bhattacharya
Hey Friends
This week, let’s talk a bit about product maintenance.
[Problem] The customer reports a product issue.
And you don’t want to redesign your product to meet their ask.
But !
You need customer’s satisfaction. And you need them always 🤞
[Solution] How to handle it effectively…read on 👇
1/ Listen 
Unless you hear their problem, you can’t think of a solution.
Pay attention and pick up as much information as possible.
Yes, do listen. Even when you know the problem already.
2/ Options
Seek alternatives. There are multiple ways to solve a problem.  
Ask for them from the engineering team. 
Look for the outcome to meet customer demand, that to meet the output only.
Evaluate the pro(s) Vs con(s)
3/ Negotiate 
This is the hardest part. 
Explain the situation. Propose the best possible option. 
Explain your thought process on how you think it’s best for your customer.
Be transparent. Be decisive. Be trustworthy.
4/ (Over) Deliver
Nope, don’t just deliver. Give something a little extra. 
Word spreads (or doesn’t) based on what you’re about to deliver.
Remember - When the going gets tough, the tough get going.
Live your Ikigai. Have a great week ahead.

Firstly, relax !
Duck Watching at Shannon | Athlone | Shot @ Athlone, Ireland… | Flickr
💡 Productivity
Dickie Bush 🚢
Business writing is a superpower.

But schools and employers do a horrible job teaching people to write.

In 1981, two advertising executives wrote a timeless guide for how to write in the business world.

And here are 12 of their tips you should staple to your desktop:
✍️ Quote
Ana Lorena Fabrega
The real world doesn’t come with instructions 🤷🏽‍♀️
🚀 Interesting
How We Write
🎥 Video
Billy Ocean - When the Going Gets Tough, the Tough Get Going (Official Video)
Billy Ocean - When the Going Gets Tough, the Tough Get Going (Official Video)
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Akash Bhattacharya
Akash Bhattacharya @akash_iem

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Akash Bhattacharya, Athlone, Ireland