By now you know we love our 5-star reviews. The more the merrier we all get.
To get 5-star reviews, the state of the accommodation is critical. And the host has an important role to play. She has to use all her skills to sell happiness to guests.
Today we share the hard-wired psychological fact of indebtedness with you. And how hosts are banking credits of kindness with the guest so that they have an obligation to return the favour she offered them.
Below is the article. Read it and let me know what you think.