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Reflecting on Q1 2021... and eyeing what's next 👀 - OMNI|link

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April 2 · Issue #171 · View online
OMNI|link
Happy Friday! With a full quarter of 2021 behind us, we’re both reflecting on the year past and the year to come. Customer service, social commerce and digital-first drove early pandemic trends, merchants are eyeing how to further capitalize on the new face of ecommerce. Read On!

What's New From VL OMNI:
Mobile is more important than ever - are you getting it right?
Mobile is more important than ever - are you getting it right?
News From Our Partners & More
The pandemic raised customer service expectations
2021 ecommerce is beginning to heat up and will get hotter
Social media delivers more retail traffic in 2020
Customer Lifecycle Marketing: 5 Stages to Win Brand Loyalty
How the pandemic changed consumers, according to the Conference Board How the pandemic changed consumers, according to the Conference Board
Research shows small businesses are prioritizing online reach — here's how to do it
Google Aims to Be the Anti-Amazon of E-Commerce. It Has a Long Way to Go.
Lululemon doubles e-commerce in 2020
Taco Bell Outlines 10,000 Store Digital-First Expansion
Tweet Of The Week
VL OMNI
Here we grow again! VL OMNI is looking for talented individuals for a variety of roles. Join our rapidly growing team here 👇🏻
https://t.co/WtF7pkYZYv https://t.co/MW43iC6S7p
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