This week the focus is on customer experience. The video this week talks you through 4 ways to organise a great customer experience. It helps you understand how to align your services in line with your customer expectations.
We have two knowledge cafes left before we break up for the summer. So, please make the most of the support before the summer break. We will be restarting the support again in September.
4 Ways to Elevate the Customer's Experience | Mark Sanborn Customer Service Keynote Speaker - YouTube
We have one session left from each of our support providers till September. You can access free 45 min sessions on IP, Commercial Law, Finance & Accounting support by specialists. They offer this support as part of their CSR.
This is an article by one of our members Carrie Brooks on work-life balance in the London Business Journal.