The lesson is about the role of humility—perhaps the most underrated aspect of contemporary leadership. It came via Dara Khosrowshahi’s farewell memo to Expedia employees, announcing that he was leaving the company after serving as CEO for 12 years to take the top job at Uber.
His remarkable message said, in part:
“I have to tell you I am scared. I’ve been here at Expedia for so long that I’ve forgotten what life is like outside this place. But the times of greatest learning for me have been when I’ve been through big changes, or taken on new roles—you have to move out of your comfort zone and develop muscles that you didn’t know you had.”