In the beginning, it was tough because people are not used to moving that fast. Our prior cadence was not that fast. We did not have a bias for action. Decision making could be overly cautious at times, resulting in inaction. We now have a disciplined, risk-managed decision-making process that emphasizes prompt action based on best available data.
What I like about the transformation effort that we’ve put in place is that there is a consistent methodology around how to identify an initiative, how to value that initiative, how to validate it, and how to implement it. It’s like exercising a muscle. We didn’t know how to do it at first. But we’re becoming more fit, and little by little, we’ll get pretty good at it. And we hope to transition this into a successful second phase of our transformation effort next year.
