Josh Eidelson reports on how Instacart tries to coax it’s delivery shoppers into accepting every request:
Workers are forced to entirely mute their phone, close the app, or sit through about four minutes of that strange pinging, which many say sounds like a submarine’s sonar and some compare to a time bomb. Those who wait it out sometimes wind up having to do it all over again when the same job pops back up in their queue.
Having to reject the same request twice? Sounds familiar to me!
The four-minute sonic barrage is among a slew of tactics Instacart uses to push workers to handle low-paying tasks they otherwise might reject, according to interviews with dozens of shoppers. They say the company has hounded them with phone calls, text messages, and threatening in-app messages, and that it quietly but explicitly punishes them for rejecting undesirable tasks by limiting their gig options and income.